Delivery Information
At The Pet Domain, we are dedicated to providing you with the best possible shopping experience, including timely and reliable delivery of your pet supplies. Below, you will find detailed information about our delivery process, shipping options, and policies.
- International Shipping:
- Delivery Time: 7-21 business days, depending on the destination.
- Cost: Calculated at checkout based on the destination and weight of the order.
- Availability: We currently ship to select international destinations. Please check our shipping options at checkout to see if we deliver to your country.
2. Order Processing Time
- Order Processing: Orders are processed within 1-2 business days after payment has been received.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
3. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery via the carrier's website.
4. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
- Restricted Items: Some products, such as certain pet foods or items containing liquids, may be restricted from shipping to certain locations due to regulations or carrier policies. If your order contains restricted items, we will notify you and provide alternative options.
5. Delivery Issues
If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that your order is delivered promptly.
6. Damaged or Incorrect Orders
We take great care in packaging your order to ensure it arrives in perfect condition. However, if you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or refund, and provide you with instructions for returning the damaged or incorrect item.
7. Contact Us
If you have any questions or concerns about your delivery, please contact our customer service team:
- Email: epicenterprises236@gmail.com
Thank you for shopping with The Pet Domain! We appreciate your business and are committed to providing you and your pets with the best possible service.